Eckoh Service Status

Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
CallGuard Hosted Operational
90 days ago
100.0 % uptime
Today
Core CallGuard Hosted UK Operational
Panel CallGuard Hosted UK Operational
Core CallGuard Hosted US Operational
90 days ago
100.0 % uptime
Today
Payment Solution Operational
PSP Related Issue UK Operational
Payment Module UK Operational
PSP Related Issue US Operational
Payment Module US Operational
Core Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
Telephony Operational
Network Infrastructure Operational
Storage Platforms Operational
90 days ago
100.0 % uptime
Today
Client Reporting Operational
90 days ago
100.0 % uptime
Today
Cloud Data Processing Platform Operational
90 days ago
100.0 % uptime
Today
SecureChat Operational
EckohConnect Operational
EckohRoute Operational
Eckoh Support Portal Operational
Cloud TS Platform Operational
90 days ago
100.0 % uptime
Today
US Cloud ATC Platform Under Maintenance
90 days ago
100.0 % uptime
Today
Virtual Terminal/Agent Control Panel - UK Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal/Agent Control Panel - US Operational
90 days ago
100.0 % uptime
Today
Digital Payments - UK Operational
90 days ago
100.0 % uptime
Today
Digital Payments - US Operational
90 days ago
100.0 % uptime
Today
ChatGuard - UK Operational
90 days ago
100.0 % uptime
Today
ChatGuard - US Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - UK Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - Sydney Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - Oregon Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - Ohio Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Heathrow Firewall Upgrade - UK Only - Part 2 Jul 15, 2026 22:00 - Jul 16, 2026 06:00 BST

Eckoh will be conducting routine upgrades to their firewalls in the Heathrow data centre.
There is no expected downtime
Ticket Reference: CHM-18424
Posted on Jun 30, 2026 - 10:18 BST
Jul 13, 2026

No incidents reported today.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
Heathrow Firewall Upgrade - UK Only - Part 1
Completed - The scheduled maintenance has been completed.
Jul 2, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 22:00 BST
Scheduled - Eckoh will be conducting routine upgrades to their firewalls in the Heathrow data centre.
There is no expected downtime
Ticket Reference: CHM-18262
Jun 17, 12:10 BST
Jul 1, 2026
Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

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