Eckoh Service Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
CallGuard Hosted Operational
90 days ago
100.0 % uptime
Today
Core CallGuard Hosted UK ? Operational
Panel CallGuard Hosted UK ? Operational
Core CallGuard Hosted US Operational
90 days ago
100.0 % uptime
Today
Payment Solution Operational
PSP Related Issue UK ? Operational
Payment Module UK ? Operational
PSP Related Issue US Operational
Payment Module US Operational
Core Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity ? Operational
Telephony Operational
Network Infrastructure Operational
Storage Platforms Operational
90 days ago
100.0 % uptime
Today
Client Reporting Operational
90 days ago
100.0 % uptime
Today
Cloud Data Processing Platform Operational
90 days ago
100.0 % uptime
Today
EckohOmni Operational
EckohConnect Operational
EckohRoute Operational
Eckoh Support Portal Operational
Cloud TS Platform Operational
90 days ago
100.0 % uptime
Today
US Cloud ATC Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
St Albans Firewall Upgrade – UK Only Sep 2, 2024 22:00 - Sep 6, 2024 06:00 BST
Eckoh will be carrying out planned Firewall upgrades in our St Albans as part of our data center refresh.
These upgrades will commence between Monday 2nd and Thursday 5th of September, and will be conducted each evening out of hours from 10pm BST. The last upgrade window will be Thursday 5th September at 10pm BST.
There is no expected downtime.
Ticket Reference: CHM-12544
If you experience any issues during this maintenance, please contact: noc@eckoh.com
Posted on Aug 19, 2024 - 14:04 BST
System Metrics Month Week Day
Eckoh Reporting Dashboard
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Past Incidents
Aug 27, 2024

No incidents reported today.

Aug 26, 2024

No incidents reported.

Aug 25, 2024

No incidents reported.

Aug 24, 2024

No incidents reported.

Aug 23, 2024

No incidents reported.

Aug 22, 2024
DNS Migration - UK Only
Completed - The scheduled maintenance has been completed.
Aug 22, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 22:00 BST
Scheduled - Eckoh with be performing a DNS migration in the UK.
There is no expected downtime.
Ticket Reference: CHM-12540
Aug 8, 15:56 BST
CallGuard Audio-Tokenisation upgrade - UK Only
Completed - The scheduled maintenance has been completed.
Aug 22, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 22:00 BST
Scheduled - This CallGuard Audio-Tokenisation upgrade includes: Bug fixes and minor enhancements to core functionality. No downtime is expected as part of this upgrade.
Ticket Reference: CHM-12537
Aug 6, 19:33 BST
Aug 21, 2024
Aug 20, 2024

No incidents reported.

Aug 19, 2024

No incidents reported.

Aug 18, 2024

No incidents reported.

Aug 17, 2024

No incidents reported.

Aug 16, 2024

No incidents reported.

Aug 15, 2024

No incidents reported.

Aug 14, 2024

No incidents reported.

Aug 13, 2024
Planned Maintenance to Messaging Queue (UK Only)
Completed - The scheduled maintenance has been completed.
Aug 13, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:00 BST
Scheduled - Eckoh will be performing planned maintenance to their messaging queue.
There is no expected downtime.
Ticket Reference: CHM-12355
Jul 30, 10:15 BST
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