Eckoh Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
CallGuard Hosted Operational
90 days ago
100.0 % uptime
Today
Core CallGuard Hosted UK ? Operational
Panel CallGuard Hosted UK ? Operational
Core CallGuard Hosted US Operational
90 days ago
100.0 % uptime
Today
Payment Solution Operational
PSP Related Issue UK ? Operational
Payment Module UK ? Operational
PSP Related Issue US Operational
Payment Module US Operational
Core Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity ? Operational
Telephony Operational
Network Infrastructure Operational
Storage Platforms Operational
90 days ago
100.0 % uptime
Today
Client Reporting Operational
90 days ago
100.0 % uptime
Today
Cloud Data Processing Platform Operational
90 days ago
100.0 % uptime
Today
SecureChat Operational
EckohConnect Operational
EckohRoute Operational
Eckoh Support Portal Operational
Cloud TS Platform Operational
90 days ago
100.0 % uptime
Today
US Cloud ATC Platform ? Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal/Agent Control Panel - UK Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal/Agent Control Panel - US Operational
90 days ago
100.0 % uptime
Today
Digital Payments - UK Operational
90 days ago
100.0 % uptime
Today
Digital Payments - US Operational
90 days ago
100.0 % uptime
Today
ChatGuard - UK Operational
90 days ago
100.0 % uptime
Today
ChatGuard - US Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - UK Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - Sydney Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - Oregon Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - Ohio Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Ashburn Data Center - Firewall Upgrades - US Only Jul 17, 2025 06:00-10:00 BST

Eckoh will be carrying out routine upgrades to firewalls in our Ashburn data center as part of our patching cycle. This upgrade applies bug fixes and additional features. This is routine maintenance and should be non-impact to service.
There is no expected downtime.
Ticket Reference: CHM-15606
Posted on Jul 04, 2025 - 08:18 BST

St Albans - Routine Firewall Upgrades - UK Only Jul 22, 2025 22:00 - Jul 23, 2025 02:00 BST

Eckoh will be conducting routine upgrades to their firewalls in the St Albans data centre.
There is no expected downtime
Ticket Reference: CHM-15608
Posted on Jul 08, 2025 - 11:50 BST

CallGuard Audio-Tokenisation upgrade St Albans - UK Only Jul 23, 2025 07:00-08:00 BST

This CallGuard Audio-Tokenisation upgrade includes: Bug fixes and minor enhancements to core functionality. No downtime is expected as part of this upgrade.
Ticket Reference: CHM-15849
Posted on Jul 10, 2025 - 11:27 BST

CallGuard Audio-Tokenisation upgrade Dallas DC- US Only Jul 23, 2025 09:00-10:00 BST

This CallGuard Audio-Tokenisation upgrade includes: Bug fixes and minor enhancements to core functionality.
No downtime is expected as part of this upgrade.
Ticket Reference: CHM-15848
Posted on Jul 10, 2025 - 11:29 BST

CallGuard Audio-Tokenisation upgrade – Heathrow – UK Only Jul 24, 2025 07:00-08:00 BST

This CallGuard Audio-Tokenisation upgrade includes: Bug fixes and minor enhancements to core functionality.
No downtime is expected as part of this upgrade.
Ticket Reference: CHM-15757
Posted on Jul 10, 2025 - 11:31 BST

CallGuard Audio-Tokenisation upgrade – Ashburn DC – US Only Jul 24, 2025 09:00-10:00 BST

This CallGuard Audio-Tokenisation upgrade includes: Bug fixes and minor enhancements to core functionality.
No downtime is expected as part of this upgrade.
Ticket Reference: CHM-15758
Posted on Jul 10, 2025 - 11:33 BST

Heathrow Firewall Upgrade - UK Only Jul 28, 2025 22:00 - Jul 29, 2025 02:00 BST

Eckoh will be conducting routine upgrades to their firewalls in the Heathrow data centre.
There is no expected downtime
Ticket Reference: CHM-15609
Posted on Jul 14, 2025 - 08:17 BST

Heathrow Data Center - Firewall upgrades – UK only Jul 30, 2025 22:00 - Jul 31, 2025 02:00 BST

Eckoh will be carrying out routine upgrades to firewalls in our Heathrow data center as part of our patching cycle. This upgrade applies bug fixes and additional features. This is routine maintenance and should be non-impact to service.
There is no expected downtime.
Ticket Reference: CHM-15607
Posted on Jul 16, 2025 - 10:49 BST
System Metrics Month Week Day
Eckoh Reporting Dashboard
Fetching
Jul 16, 2025

No incidents reported today.

Jul 15, 2025
Ashburn Firewall Upgrade - US Only
Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 BST
Scheduled - Eckoh will be conducting routine upgrades to their firewalls in the Ashburn data centre.
There is no expected downtime
Ticket Reference: CHM-15611
Jul 1, 09:43 BST
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Ashburn EMC upgrade - US only
Completed - The scheduled maintenance has been completed.
Jul 10, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:00 BST
Scheduled - Overview of works
Eckoh’s storage vendor will be carrying out routine upgrades to our on our block storage system in our data centers as part of our patching cycle. This upgrade applies security patches and additional features and is routine maintenance. Our storage vendor as advised us to plan for 10 minutes of downtime, whilst each fail over activity is completed as part of the change, however in most deployment it takes much less.
Ticket Reference: CHM-15686
Jun 25, 15:12 BST
Jul 9, 2025
St Albans Firewall Upgrade - UK Only
Completed - The scheduled maintenance has been completed.
Jul 9, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:00 BST
Scheduled - Eckoh will be conducting routine upgrades to their firewalls in the St Albans date centre.
There is no expected downtime
Ticket Reference: CHM-15610
Jun 25, 15:18 BST
Jul 8, 2025
St Albans Data Centre Maintenance - UK Only
Completed - The scheduled maintenance has been completed.
Jul 8, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 BST
Scheduled - Eckoh will be conducting some urgently required maintenance in the St Albans data centre.
There is no expected downtime.
Ticket Reference: CHM-15809
Jul 4, 12:10 BST
Jul 7, 2025
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Ashburn Data Center - Core Switches upgrade – US only
Completed - The scheduled maintenance has been completed.
Jul 2, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 03:00 BST
Scheduled - Eckoh will be carrying out routine upgrades to our core network switches in our Ashburn data center as part of our patching cycle. This upgrade applies security patches and additional features and is routine maintenance. Additionally, we will be testing some network resiliency functions.

Our network team have advised us to plan for a few minutes of downtime whilst each failover activity is completed. however, in previous changes this has only been a brief blip on network connectivity.

If you experience any issues please contact Noc@eckoh.com
Ticket Reference: CHM-15612
Jun 17, 16:37 BST
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