Eckoh Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
CallGuard Hosted Operational
90 days ago
100.0 % uptime
Today
Core CallGuard Hosted UK ? Operational
Panel CallGuard Hosted UK ? Operational
Core CallGuard Hosted US Operational
90 days ago
100.0 % uptime
Today
Payment Solution Operational
PSP Related Issue UK ? Operational
Payment Module UK ? Operational
PSP Related Issue US Operational
Payment Module US Operational
Core Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity ? Operational
Telephony Operational
Network Infrastructure Operational
Storage Platforms Operational
90 days ago
100.0 % uptime
Today
Client Reporting Operational
90 days ago
100.0 % uptime
Today
Cloud Data Processing Platform Operational
90 days ago
100.0 % uptime
Today
SecureChat Operational
EckohConnect Operational
EckohRoute Operational
Eckoh Support Portal Operational
Cloud TS Platform Operational
90 days ago
100.0 % uptime
Today
US Cloud ATC Platform ? Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal/Agent Control Panel - UK Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal/Agent Control Panel - US Operational
90 days ago
100.0 % uptime
Today
Digital Payments - UK Operational
90 days ago
100.0 % uptime
Today
Digital Payments - US Operational
90 days ago
100.0 % uptime
Today
ChatGuard - UK Operational
90 days ago
100.0 % uptime
Today
ChatGuard - US Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - UK Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - Sydney Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - Oregon Operational
90 days ago
100.0 % uptime
Today
Secure Voice Cloud - Ohio Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

SBC Maintenance – US Only Jan 13, 2026 06:00-14:00 GMT

Update - We will be undergoing scheduled maintenance during this time.
Aug 14, 2025 - 19:45 BST
Scheduled - Eckoh will be performing maintenance on our US Cloud SBC's.
The maintenance requires failover between the primary and backup SBC nodes.
There will be downtime of approximately 15 minutes during the maintenance activities.
Aug 14, 2025 - 19:44 BST
System Metrics Month Week Day
Eckoh Reporting Dashboard
Fetching
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Routine Cloud Maintenance - Oregon Only
Completed - The scheduled maintenance has been completed.
Aug 20, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 08:00 BST
Scheduled - Eckoh will be conducting routine cloud maintenance in the Oregon Region.
There is no expected downtime.
Ticket Reference: CHM-16006
Aug 19, 15:49 BST
Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

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